UK Campus Housing is here for you! Here you'll find the services available to you, policies, and other helpful information. If you have questions, we encourage you to contact us.
160 Avenue of Champions, Ste. A382
Wi-Fi Set Up
All residence halls include internet access. If you need assistance, please contact UK Campus Housing for assistance by calling 859-257-1866.
Smith, Baldwin, Ingels and Roselle Halls:
- Please call ITS (859) 218-4357
All other residence halls:
- Text SUPPORT to 66749
- (Message and data rates may apply.)
- Call Whitesky support at 800-611-9837
Maintenance & Custodial Services
Do you have a maintenance request for your room? Our FIXIT call center is available 24/7 to assist you. Please fill out the request form below, or call us at 859-323-4948.
Laundry
Currently, all laundry services are free for our residents! Each residence hall is equipped with laundry machines for your convenience.
If you have any questions, please feel free to reach out to us at ukhousing@uky.edu.
Streaming Services
Residents of UK Campus Housing can enjoy complimentary access to SWANK – a streaming platform offering a library of popular movies and shows curated directly for college students. With new titles added monthly, there is always something to watch on SWANK. Whether you’re looking for a show to binge after a long day of classes or hosting a movie night with friends, login and enjoy the show!
No account or password needed! SWANK is only accessible while on UK’s campus and your device is connected to the university’s secure internet through eduroam or Whitesky.
Stream now!
Student Mail
UK Postal Services processes all incoming mail and packages for students living in campus residence halls. Mail is delivered one time per day Monday through Friday on campus.
Please be aware that carriers may send a delivery notification before the package has reached your residence hall. This usually means it has arrived at the UK central post office and is waiting to be distributed. You will receive an email from UK Campus Housing when your package is ready for pickup at your hall’s front desk.
Residents are issued a mailbox within their residence hall and can pick up small packages and mail there. Larger packages will be delivered to the Front Desk of the student's residence hall.
- Deliveries to residence halls will not be accepted until after official move-in.
- Students will receive an email notification that says "Mailbox" when small packages or mail are delivered to their assigned mailbox within the residence hall. Larger packages will be delivered to the Front Desk of the residence hall and that notification email will say "Front Desk." After receiving notification, students are responsible for checking retrieving their mail or packages from their mailbox or from the Front Desk.
- Amazon currently notifies their customer when a shipment is received at the post office. Those deliveries will be transferred to UK in one business day.
Addressing Packages
To ensure your packages are delivered correctly, please use the specific mailing address for your residence hall. You can find this address in the Hall Information section on the UK Wildcat Living website. Follow these steps:
- Visit the residence halls page on the Wildcat Living website to locate your hall's mailing address.
- When addressing your package, include the student's full name, residence hall, and room number to avoid delays.
Mailing Address Example:
(all mailing services including U.S. Postal Service, UPS, FedEx, etc.)
[student name]
326 S. Martin Luther King Blvd.
[room number] Blazer Hall
University of Kentucky
Lexington, KY 40526-0123
Drop-Off and Same-Day Delivery
UK accepts packages and deliveries from recognized carriers like USPS, UPS, FedEx, DHL and Amazon at the residence hall front desks. However, UK does not accept drop-offs or same-day delivery services (e.g., Walmart, DoorDash, Grubhub or UberEATS) at the front desks. Students must meet these types of vendors in person in the main lobby to collect such items.
